7-Day Return & Exchange Policy
At B&B Derma, we prioritize customer satisfaction and want you to have the best experience with our skincare products. If your order arrives damaged, defective, or incomplete, we are here to help!
1. Eligibility for Return & Exchange:
- Returns or exchanges are accepted within 7 days of receiving the product.
- The product must be in its original packaging and unused.
- This policy applies only to orders with:
2. How to File a Claim:
If you receive a damaged or incomplete order:
- Contact our customer support team within 7 days:
- Provide:
3. Resolution Process:
- After verifying your claim, we will:
- No extra charges will apply for returns or replacements due to damage or missing items.
4. Non-Returnable Products:
- Products that have been used or tampered with.
- Returns initiated after the 7-day window.
5. Delivery of Replacement:
- Once approved, replacements will be dispatched within 3-5 business days.
For any concerns, feel free to reach out to our customer service team:
📧 Email: care@bnbderma.com
📞 WhatsApp/Call: 0333-3535737
Your trust in B&B Derma means everything to us!
